1. Always try to answer within two or three rings, and always greet callers in a courteous and friendly manner, even if you are having a busy day.
通常电话铃响过两三遍后要及时去接，答话口气要客气和友好;即使你忙得不可开交也要如此。
2. Eliminate distractions. Don’t call from a noisy pay phone of from an area where background machines and conversations will interfere with your concentration and your ability to hear and be heard. Similarly, don’t tap a pencil or make other noises that might be picked up and amplified over the phone wires.
消除干扰。别在吵闹的公用收费电话亭打电话，也别在那此有机器噪音和有谈话声音的地方打电话，这些会影响你集中注意力，听不清也谈不清。同样，不要敲打铅笔或弄出其他声响来，这些声音都可能通过电话线传导或放大以致影响对方听电话。
3. Don’t put callers on hod for long periods of time. If it is necessary to hunt for information or to take another call, offer to call back.
别让通话对方久等。如果需要去寻找资料或者需要接另一个电话，那就告诉对方回头再给打过去。商务接待礼仪也包括了接打电话。
4. It’s bad manners to engage in long phone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then remember to do so!
办公室有来访者时，长时间打电话是不礼貌的行为。如果通话时间会很长，你可告诉对方过后再给打过去。不过，事后一定要记住去做!
5. It’s important to take messages accurately. Check spellings of names, and repeat your notes to the caller to make sure the message is correct.
准确记录留言很重要。核对留言人姓名的拼写;要跟通话者重说一遍你所记下的内容，确保留言准确无误。
6. Be cheerful and obliging when you answer your boss’s phone. If your boss is not available, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”
为你的老板接电话时，要用高兴尽职的口气。如果你的老板不在，你可以作简单的解释，如：“她现在不在办公室，我可以帮忙吗?”主动提出请对方留言。
本文转自“联洋英语”公众号
